ASK Queue Converter: In any business, Leads and Cases may come from different customer touch points.
This information is very important to service the customer but sometimes lost or misplaced internally.
Instead of that, you can send all the information to a work queue that can convert information directly into Microsoft CRM as a record.
By sending an email to a MS CRM 3.0 queue, the Queue Converter automatically creates a Lead or Case record.
